1. Warranty Coverage

• Manufacturer's Warranty: All products come with standard manufacturer warranty against defects in materials and workmanship.

• Warranty Period: Varies by product category (see product page for specific durations).

• Proof of Purchase: Original invoice or order confirmation required for all warranty claims.

2. Product-Specific Warranties

• Solar Products: 5-10 years on panels, 2-5 years on inverters (varies by manufacturer)

• Electric Vehicles: 3-5 years on battery, 1-3 years on motor (model specific)

• BLDC Fans: 2 years comprehensive warranty

• Solar Water Heaters: 5 years on tank, 2 years on components

3. What's Covered

• Manufacturing defects in materials or workmanship

• Performance below specified technical parameters

• Premature failure of components under normal use

4. What's Not Covered

• Damage from accidents, misuse, or improper installation

• Normal wear and tear or cosmetic damage

• Products modified or repaired by unauthorized personnel

• Damage from natural disasters or power surges

• Consumable parts (filters, batteries past warranty period, etc.)

5. Warranty Claim Process

1. Register Product: Complete product registration on our website within 30 days of purchase

2. Contact Support: Email warranty@bastaeco.com with photos/videos of the issue

3. Diagnosis: Our technical team will assess the claim (may require product inspection)

4. Resolution: Repair, replacement, or refund as determined appropriate

6. Service Options

• On-Site Service: Available for solar products and large installations

• Carry-In Service: For smaller products at authorized service centers

• Part Replacement: Defective parts will be shipped for self-installation where applicable

7. Extended Warranties

Available for select products. Extend your coverage period by purchasing extended warranty plans at checkout or within 30 days of purchase.

8. Limitations

• Warranty valid only for original purchaser from authorized dealers

• Transportation costs may apply for service visits beyond 30km from service centers

• Warranty becomes void if serial number is altered/removed

9. Contact Warranty Support

For warranty claims and assistance:

Email: info@bastaeco.com
Phone: [Warranty Helpline Number]
Hours: Monday-Saturday, 9AM-6PM IST
Service Centers: Located in Kochi, Thiruvananthapuram, and Kozhikode