1. Return Eligibility

• Major Defects: Returns are accepted only if the item has a major defect, and must be reported within 24 hours of delivery.

• Condition: Product must be unused, in original packaging with all accessories and documentation.

2. Warranty Claims

• For minor defects or issues arising after 24 hours, customers must contact the manufacturer directly under the product warranty.

• Warranty terms vary by product - please refer to individual product documentation.

3. Return Process

1. Report Immediately: Contact our support team at support@bastaeco.com or call [Phone Number] within 24 hours of delivery.

2. Provide Evidence: Send clear photos/videos showing the defect and original packaging.

3. Approval: Our team will review and approve eligible returns within 48 hours.

4. Return Shipping: We will arrange pickup for approved returns.

4. Non-Returnable Items

• Products without major defects or reported after 24 hours

• Used, damaged, or improperly maintained products

• Products without original packaging or missing accessories

• Special order/customized products (unless defective)

5. Refunds/Replacements

• Approved returns will receive either replacement (subject to availability) or refund to original payment method.

• Refunds are processed within 7-10 business days after return inspection.

6. Special Cases

• Electric Vehicles: 24-hour return policy applies only to manufacturing defects, not performance issues.

• Solar Products: Installation voids return eligibility - defects must be handled under manufacturer warranty.

7. Contact Us

For any return-related queries, please contact:

Basta Eco Customer Support
Email: info@bastaeco.com
Phone: [Your Contact Number]
Hours: Mon-Sat, 9AM-6PM IST